1. Our Commitment to Privacy
CNX Concierge serves international professionals—Voyagers—relocating to Northern Thailand. We understand that privacy is not a policy but a principle. The matters we handle are confidential by nature, and your personal information is treated with the same discretion we apply to all client engagements.
This Privacy Policy explains how we collect, use, protect, and handle your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and our commitment to absolute confidentiality.
2. Information We Collect
Information You Provide:
- Contact information (name, email, phone number, address)
- Identity documents (passport copies, identification cards)
- Financial information (bank statements, payment details)
- Business information (company registration documents, business plans)
- Immigration and visa-related documents
- Any other information necessary for service delivery
Information We Collect Automatically:
- Website usage data (IP address, browser type, pages visited)
- Communication records (emails, messages, call logs)
- Service delivery records and documentation
3. How We Use Your Information
We use your personal data solely for:
- Service Delivery: Processing visa applications, company formation, settlement services, and other concierge services you engage
- Communication: Responding to inquiries, providing service updates, and maintaining our relationship
- Legal Compliance: Meeting obligations under Thai law, including immigration, tax, and corporate regulations
- Quality Assurance: Internal review and improvement of our services
- Payment Processing: Managing invoices, payments, and financial transactions
4. Data Protection and Security
Confidentiality Standards:
All information you provide is held in strict confidence. We do not publish client testimonials, case studies, or reference lists. We do not disclose your engagement with CNX Concierge without your explicit written consent, except where required by Thai law or court order.
Security Measures:
- Secure storage systems with access controls
- Encrypted transmission of sensitive data
- Staff bound by confidentiality agreements
- Regular security assessments and updates
- Limited access on a need-to-know basis
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in these circumstances:
- Service Partners: With vetted partners (legal counsel, accounting firms, translation services) necessary for service delivery, all bound by confidentiality agreements
- Government Agencies: When required by Thai law for visa processing, company registration, or other legal compliance
- Legal Requirements: When required by court order, subpoena, or other legal process
- With Your Consent: When you explicitly authorize disclosure
6. Data Retention
We retain your personal data for as long as necessary to:
- Complete service delivery and fulfill our contractual obligations
- Comply with legal and regulatory requirements (Thai law may require retention of certain records for specified periods)
- Resolve disputes and enforce agreements
After the retention period, we securely delete or anonymize your data in accordance with applicable law.
7. Your Rights Under PDPA
Under Thailand's Personal Data Protection Act, you have the right to:
- Access: Request access to your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data, subject to legal retention requirements
- Objection: Object to certain processing activities
- Data Portability: Request transfer of your data in a structured format
- Withdraw Consent: Withdraw consent for processing, where applicable
To exercise these rights, contact us at contact@cnxconcierge.com. We will respond within 30 days as required by PDPA.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality and user experience. We do not use cookies for advertising or third-party tracking. You can control cookie preferences through your browser settings.
9. International Data Transfers
Your data is primarily stored and processed in Thailand. If we need to transfer data outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.
10. Children's Privacy
Our services are designed for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on cnxconcierge.com with a new effective date. Material changes will be communicated directly to active clients. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
For questions about this Privacy Policy or to exercise your data protection rights:
CNX Concierge
125 หมู่ 4 Pa Bong, Saraphi District
Chiang Mai 50140, Thailand
Email: contact@cnxconcierge.com
Phone: +66 81 490 9444
Website: cnxconcierge.com
By engaging CNX Concierge services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Enter CNX. Where Voyagers arrive with intention, we ensure the stay honors it—brief or boundless.